If you are unhappy with an item that you have purchased from us online, you may return it.
Refund for an item due to a defect in the product or unsuitability of the product are to be in a written form and sent to the email address firstname.lastname@example.org. In this case, you should write us and send the item back within 14 days of receiving the item and we will refund to you within 14 days of receiving the item back from you (with it’s attached items and in it’s original packaging and in perfect, unworn condition), the same portion of the price of the transaction that you have paid for this item and we will not charge you any handling fees.
For your protection, please insure the package for the full purchase amount. Telos Magic is not responsible for items lost or damaged during transit.
If you wish to cancel an order please contact us as soon as possible. If we have not started the manufacture process of your item(s) we will cancel your order and issue a full refund.
If you have purchased an existing item(s) and we have not shipped your item, we will issue a full refund.
For all other situations we will contact you and resolve them on an individual bases.
Sharon Dekel/Telos Magic
64 Yehuda Halevi st.