When you add an item to your shopping cart, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our online store, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and you will be refund for orders that cannot be fulfilled.
We reserve the right to decline your order in the event that we are unable to obtain authorisation for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.
Items in your shopping cart are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece.
We currently accept payments by Visa, MasterCard, American Express or Paypal. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorised user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of the credit/debit card rejects authorisation of payment to Telos Magic, we will not be held liable for any delay or non-delivery.
Telos Magic does not charge VAT (sales tax) for internationals orders. When you order products abroad, it is possible that there will be charges of different taxes or other payments that products are subject to in foreign countries. All these charges will be applied exclusively and per situation to orders from abroad and will be added to the price of the product and all this according to the laws and instructions of the country to which the product you ordered will be provided.
Each piece is made to order so please allow 14 to 21 business days for your item (excluding shipping).
Telos Magic using Standard mail via Israel post, shipping time is 3-14 business days, depending on the timings of Israel post.
In the event that the delivery gets lost in the mail (meaning, that the delivery has not yet arrived to its destination 21 business days from the date of sending the order), the customer should notified us by an e-mail to firstname.lastname@example.org and Telos Magic will send a new shipment in standard Israel post as fast as possible (according to the availability of the product in stock at the time).
Telos Magic stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. Please contact us about any problem with the products.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Lifetime repair guarantee is for manufacturing defect only. The lifetime repair guarantee does now cover product loss, damage due to inappropriate use and reasonable wear.
Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.
If an item needs to be repaired, please email us at email@example.com. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 1- 4 weeks to complete (excluding shipping).
Responsibility for use of the product
Telos Magic declare on any item the materials it is made from. The responsibility of the customer to check that he/she is not allergic to the item materials. Telos Magic are not responsible for allergies caused by sensitivity to a certain substance.
We have no responsibility for any use that is not compatible with the item use recommendations in Telos Magic website.
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Telos Magic, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame,
publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Telos Magic (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.
You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorised access to any other computer system.
The Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). Telos Magic does not make any representations or warranties about any Third-Party Sites you may access through this Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that Telos Magic sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.
The security of our users’ sensitive data is of extreme importance to us and we are
100% committed to protecting it.
Our website uses the SSL (Secure Socket Layer), security protocol whenever it requests personal information such as credit card details.
SSL enables protection of your personal information by encrypting your information as it travels from you to our server, thus preventing disclosure to third parties, and also ensuring that this information is not read over the internet.
Apart from the SSL protection we ensure that under no circumstances will your personal information be revealed to third party sources. All credit card information will only be verified by a responsible employee of the respective financial organization before validating your purchase.
Telos Magic attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site without notice.
Your use and browsing of, and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS”. Telos Magic disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
Telos Magic does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.
In no event shall Telos Magic, its affiliates or any other respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including, loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature. Some jurisdictions do not allow this limitation or exclusion so this may not apply to you.
You hereby agree to indemnify, defend and hold harmless, Telos Magic, its affiliates, subsidiaries, and its and their respective officers, directors, employees and agents, from and against any and all claims actions or demands, liabilities, losses, expenses, damages and costs, including without limitation reasonable legal and accounting fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
Governing Law And Limitation Of Actions. The terms of this Agreement shall be governed by and construed in accordance with the laws of Israel without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of Israel. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.